FAQs

Yes ! we ship all across the UAE but, Certain areas that are inaccessible with our standard home delivery trucks, or locations which require alternative delivery methods (for example; if we need to deliver to an island which may only be accessed by boat) will require extra fees. However, in those instances, said fees will be reviewed with you prior to delivery.

Interesting! We’d love to hear from you to see how our products can improve.

Yes we can always do that we have a factory making all our furniture. you can contact us directly for your requirement or send us an email or in all the products you can see the Button names " Customize your Product " just hit the button and our staff will handle all your queries.

Just note Made to order products cannot be returned or exchanged.

Yes! There are delivery but No Installation charges as long as you are in one of our serviceable cities. Installation and clean up after the delivery process is on us. Go ahead and fearlessly order away.

You can see the delivery charge once you have added all items in cart and ready to checkout. once you chose your location and area it will show you the charges respectively.

Yes! Your wish is our command 🙂

You can visit our showroom Located in Dubai (Location Map) and Sharjah (Location Map). you can find the location map on Contact us form.

Customer satisfaction is our top priority. If you are unsatisfied for any reason with your purchase, you can return it within 3 days of delivery. Returned items must be new and in unused condition. Any exceptions are noted on the page of the item. Special orders where custom fabrics or colors are selected are non-refundable. Bedding, mattresses, and linens are also non-refundable and cannot be exchanged. Returns are only accepted in their original boxes, and should be unassembled. Once an item has been assembled it is no longer returnable unless written exemption was provided by A to Z.

To return items for a refund, please contact us via email or phone. We ship items from multiple warehouses across the UAE; therefore, it is very important to contact us so we can provide the correct return warehouse address.

Full Refunds May Not Be Issued If:

• The item(s) is determined by A to Z or the manufacturer to have been used or damaged by a customer.
• If the item(s) was returned C.O.D. If the item(s) is not returned in its original packaging or equivalent.
• If the item(s) are returned with damage and cause of damage is determined to be a result of shipper's mishandling.

You can wishlist it! Create your own wishlist by clicking on the ‘heart’ symbol next to every product. If you’re logged into your account (we highly recommend!), your wishlist automatically gets recorded and you can access it anytime.

NO ! there are no hidden charges when you are prompted to pay at checkout are the final charges and payment.

We inspect each of the items prior to delivering to customers, to make certain that the furniture is in perfect condition. Additionally, our excellent packaging and shipping experience reduces the chances of damage occurring.

At the time of delivery, review your entire order. Inspect the top, bottom, left, right, front, back, interior, exterior, and all moving parts, including, but not limited to drawers, doors, and reclining mechanisms. You are required, as well, to inspect the assembly provided by our delivery partner.

All damage or improper assembly must be reported at the time of delivery and notated on the Delivery Note/Invoice, or A to Z Furniture will not be responsible for remedy, restoration, or replacement. If a product is found to have damage, and damage is noted on the delivery receipt; we will send the necessary parts and correct the problem at our expense. Remedies may include, but not limited to repair by a professional furniture repair technician, part replacements, both repair and part replacements, or a full unit replacement, all at no cost to the customer.